The dashboard, pipeline, or system is live — now it needs someone to watch it, fix it, and improve it. Thinklens provides remote, ongoing support so you don't have to hire full-time for it.
Ongoing support and maintenance is the work of keeping live systems running, reliable, and improving after a project ends — monitoring, fixing issues, and making enhancements. Thinklens delivers this remotely for data, BI, and IT systems: refresh and pipeline monitoring, bug fixes, small enhancements, user support, and agreed response times (SLAs). It's the layer most projects forget to budget for — the dashboard that breaks when a source changes, the pipeline that fails silently, the report request that piles up. Rather than carry a full-time hire for intermittent work, agencies, freelancers, and businesses keep a Thinklens support arrangement on tap: predictable cost, senior people who know the system, and continuity when something needs attention.
Support is unglamorous and easy to under-resource. We make it predictable — so the things you've built stay trustworthy.
We watch data refreshes, ETL jobs, and report availability — and catch the silent failures (a stale extract, a broken source) before your users do.
When something breaks — a wrong number, a failed load, a permissions issue — we diagnose to the source and fix it, with a record of what changed and why.
The steady stream of "can we add…" requests — a new measure, an extra filter, a tweaked layout — handled without standing up a whole project each time.
Clear severity levels and response windows, so urgent issues get urgent attention and the rest is scheduled — no guessing about when something will be looked at.
Our core is the data and BI stack we build in. We also cover the adjacent IT systems that keep it fed and running.
Dataset refreshes, measure and RLS fixes, capacity and performance issues, and report enhancements across all three platforms.
ETL job monitoring and fixes, data-quality gates, and warehouse housekeeping — including SAP and Workday data feeds.
User access, scheduling, integrations, and the routine IT admin that keeps reporting and data flowing — scoped to what we can support well.
We support what we can support well, and we'll tell you when something is outside our scope. Honest boundaries beat an SLA you can't rely on.
Mainly the data and BI stack — Power BI, Tableau, and Spotfire dashboards, ETL pipelines, and warehouses (including SAP and Workday feeds) — plus the adjacent IT systems that keep them fed and running.
Typically a retainer or block of hours with agreed response times, so urgent issues get urgent attention and routine requests are scheduled. We size it to your actual volume.
Yes — clear severity levels and response windows agreed up front. We only commit to what we can reliably support, and we'll tell you when something is out of scope.
Fully registered in India (GST, PAN, IEC). Transparent contracts and audit-ready processes. A reliable offshore team with proven delivery — the three things every overseas partner wants on day one.
Request our compliance packAn unfilled seat isn't neutral — every week it stays empty is a slipped deadline or a client conversation you'd rather not have. Tell us the gap before it costs you one, and we'll line up the right senior consultant, remotely, with fast ramp-up.
An overflow crunch, a long-term mandate, ongoing support, or training — tell us what you need and we'll move fast.
Take these with you — free, no email wall, no strings:
01 ETL Testing Tools Checklist 02 Power BI vs Tableau vs Spotfire 03 What is ETL Testing? A plain-English guide